Shipping Policies
At Hoodoo Genie LLC, we are committed to providing high-quality, homemade spiritual products, carefully crafted with intention. Since each item is made to order, we want to ensure our customers are well-informed about our shipping and return policies. Below you will find important details regarding shipping, handling, and eligibility for store credit.
All our products are made to order, which means we need time to prepare them. Orders typically take 7-10business days to process before shipping. During busy periods or for larger orders, processing may take up to 14 business days. Please note that processing times do not include weekends or holidays.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment. Please allow up to 48 hours for tracking updates.
Damaged or Lost Packages
We take great care in packaging our products to ensure they arrive in perfect condition. However, if your package is damaged or lost in transit, please contact us within 7 days of receiving your order (or the expected delivery date for lost packages). Depending on the situation, we may offer a replacement or store credit.
Refunds & Store Credit
Due to the custom nature of our products, **we do not offer refunds**. However, if there is an issue with your order—such as damaged items, incorrect products, or lost shipments—you may be eligible for **store credit**. Store credit is offered on a case-by-case basis and at our discretion. To inquire about store credit, please contact us within 7 days of receiving your order and provide photos or details about the issue.
For any questions or concerns regarding your order or our shipping policies, feel free to contact us at hoodoogenie@gmail.com We’re here to help!
Thank you for choosing Hoodoo Genie LLC. We appreciate your trust and are dedicated to providing you with powerful, handmade spiritual products.